Complaints, Appeals & Grievances

Procedures & Policies

Onondaga Community College is committed to protecting the rights of our students and other members of the campus community. The college has policies and procedures in place to address student complaints and the equitable resolution of such complaints. Please read the descriptions below and select the area that is most appropriate for your situation.

View the full Complaint and Grievance Policy

Tuition Appeal

A Tuition Appeal may be necessary when a student, under extenuating circumstances, is forced to withdraw from one or more classes for reasons beyond their control and said student is requesting a refund of their tuition charges. Please review the appeal criteria carefully as stated in the form before your making your submission.

Tuition & Fees Appeal Form

Academic Concern

If a student believes that he or she has been harmed by an inequitable or inappropriate implementation of the academic rules and/or policies of the college, they have options to report such concerns.

Academic Rules

A general academic concern can be defined as when a student is dissatisfied with a decision, act, or condition affecting him/her, relating to a specific course, instructor or department and is NOT covered under the Academic Rules. Students should review the Academic Rules first to make sure this is the appropriate process for their concern.

Academic Concern Process

Behavioral Grievance

Reports of discrimination or harassment by employees may be made to Human Resources, Monifa Wilcox, or the Director of Employee & Labor Relations, Scott Whalen. Reports of discrimination or harassment by students may be reported to Daniel Nemeth-Neumann, Assistant Dean of Students. You may also submit the online form below and the case will be assigned to the appropriate individual.

Report Discrimination or Harassment

Report of an alleged Title IX violation (which includes sexual harassment, sexual assault or sexual violence) may be filed with Daniel Nemeth-Neumann, Title IX Coordinator. Or complete this form:

Title IX Violation Report Form

Report of an alleged violation of school policies may be filed with Daniel Nemeth-Neumann, Assistant Dean of Students. Or Complete this form:

Report a Violation of School Policies

General Complaint

A general complaint is one that does not relate to any other internal complaint listed here (i.e. Tuition Appeal, Academic Concern, Behavioral Grievance).

Please Note: the fact that you may not be satisfied with the decision rendered from one of the other processes does not qualify as a general complaint.

Fill out a General Complaint Form

You may also file a complaint with our accrediting agency, Middle States Commission on Higher Education.